Client: Google Operations Center (GOC)
Location: Virtual across timezones (AMER, APAC)
Participants: Individual Contributors and Managers

Programs:

Navigating Change (for Individual Contributors)
Leading Change with Dual Hats (for Managers)

1. The Opportunity

During a major vertical restructuring, Google Operations Center (GOC) needed to equip its global workforce to navigate rapid change. Spread across the US, India, and the Philippines, teams faced friction from AI workflow integration and shifting expectations. GOC required a scalable solution to align ICs and Managers around unified change frameworks, shift mindsets, foster psychological safety, and communicate and lead change across timezones.

2. Our Approach

To deliver high-impact learning at scale, Grows Us executed a four-part approach:

• Contextual Discovery: Partnered with internal SMEs to build real-world operational scenarios, ensuring exercises spoke the team's native language.
• Continuous Micro-Engagement: Engineered 90-minute live virtual sessions with interactive touchpoints every 3–5 minutes (polls, chat streams, open mics) to keep cohorts hooked.
• Rigorous Enablement: Onboarded global facilitators through a structured Train-the-Trainer (TTT) process featuring shadowing, co-facilitation, and live mocks.
• Practical Tools: Integrated live AI workflow tools alongside proven behavioral models like ADKAR (change adoption) and GEM (coaching) for immediate workplace application.

3. The Impact

• Global Reach: ~1,000 participants engaged across 10 live sessions
• Overall Satisfaction: 4.8 / 5.0 CSAT (96% satisfaction rate) across both tracks.
• 100% actionable tools for immediate workplace application

Participants praised facilitators for blending deep expertise with high energy, while sponsors highlighted our backroom responsiveness and live adaptability.

"This program proved there is an immense appetite for meaningful leadership conversations during times of transition when delivered with high energy, psychological safety, and practical tools."

Our questions to you…

How is your organization navigating major structural changes or team transitions?

What strategies have helped your global teams stay aligned and engaged?

Let’s chat if you want your team to have a desired outcome with positive reinforcement!

‍